Standards of Practice Consultation is now open!

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Client-Centred Care Consultation: Public

This consultation page is intended for members of the public to provide feedback.

To see the list of currently open consultations, return to the main Standards of Practice Consultation Page.

This feedback form will be open until 9 am on Monday, July 4. Feedback will be used to shape and revise the draft Standards of Practice and Code of Ethics.

Privacy and Reporting

All questions below are optional. Any feedback entered in the form will remain anonymous unless you choose to provide identifying information. Responses will be reported to the College using an aggregate form. Any e-mail addresses collected for the purpose of future notifications will be separated from reporting of the consultation feedback.

Feedback may not be considered for review if it:

  • is unrelated to the Standard or Principle under consultation;
  • contains identifying information that may identify a third party;
  • is abusive, obscene, threatening, or otherwise inappropriate.

To help us gauge the breadth of diversity of those responding, the feedback form includes optional demographic questions.

Tips for Providing Feedback

  • Use an up-to-date web browser.
  • Before you begin providing feedback, review the Standard of Practice and take note of any questions, comments, or concerns you may have.
  • Be specific and provide as much detail and context to your feedback as possible. There are no word limits on the response boxes. 
  • If you begin the feedback form and are unable to complete it in the same session, your responses will not be saved.
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Client-Centred Care Draft Standard of Practice

Click to view the Client-Centred Care draft Standard of Practice in PDF form.

Standard Statement

The dental hygienist applies a client-centred approach in all aspects of dental hygiene care.

Performance Expectations

The dental hygienist must…

  1. Act or advocate in the client’s best interest.
  2. Treat the client with compassion, dignity, sensitivity, and respect.
  3. Recognize and appreciate the client’s autonomy and uniqueness.
  4. Develop a care plan in partnership with the client, with the client’s interests, needs, goals and values having priority. This includes involving the client in prioritizing and sequencing the care plan.
  5. Support the client in making an informed choice when choosing between available options, respecting the client’s right to refuse service or withdraw consent at any time.
  6. Monitor the client’s responses throughout service delivery, adjusting and modifying services or goals based on changing client needs, interim evaluation of outcomes, client discussions, and new information.
  7. Use historical and current assessment information to determine and discuss actual versus expected oral health outcomes with the client.

Client Expectation

The client can expect that they will be treated respectfully and that their input will be sought, valued, acknowledged, and integrated into all aspects of dental hygiene care.


Client-Centred Approach:

Refers to person-, family- and community- centred approaches to care. This approach recognizes the partnership and sharing of power between the client and health care providers to improve clinical outcomes and satisfaction with care. This includes demonstrating attitudes and behaviours that are respectful of the whole person and their preferences. The term “community-centred approaches to care” relates to centralizing the community in all aspects. (RNAO 2015, FDHRC)

Care Plan

“Statement of goals, evidence-based interventions, and appointment schedule supporting the diagnosis” (Bowen & Pieren, 2020, p. 363).

Client-Centred Care Feedback Form

Demographic Questions

Standard of Practice Feedback

Client Expectation: The client can expect that they will be treated respectfully and that their input will be sought, valued, acknowledged, and integrated into all aspects of dental hygiene care.