Professional conduct complaints are taken very seriously!
One of the roles of the College of Registered Dental Hygienists of Alberta, as regulator of the dental hygienists profession under authority of the Health Professions Act, is to protect the public from "unprofessional conduct" and hold members of the profession accountable for the care they provide.
Unprofessional conduct is conduct that is determined to be "unskilled practice" and "professional or ethical misconduct". Any Albertan can file a complaint with the CRDHA regarding a dental hygiene practitioner and the College will investigate and determine what, if any, remedial action is required.
If you have a concern about a dental hygienist, you may make a complaint to the CRDHA. The complaint will be dealt with in accordance with the processes set out in the Health Professions Act, which governs the CRDHA and the dental hygiene profession in Alberta.